Support

Help, fast

Most questions are answered below. Anything else, email us — a person reads it.

Getting started

How do I capture a page?

Click the Fullsy icon in your toolbar (pin it via the puzzle-piece menu so it's always visible). The badge shows progress while Fullsy scrolls and stitches; a new tab opens with your capture, ready to annotate and export.

How do I set a keyboard shortcut?

Go to chrome://extensions/shortcuts, find Fullsy, and assign a combo — we suggest Alt+Shift+P. If another extension already owns your combo, Chrome gives it to neither; pick a free one there.

How do I capture just one scrollable area?

Right-click anywhere on the page and choose "Fullsy: capture this scrollable area…". Scrollable panes highlight green as you hover — click one to capture it fully scrolled. Esc cancels.

How do I make a scroll video?

On any capture, pick a mode (Fit width shows the whole page; Close-up 1:1 shows readable text), pick a shape (16:9, 9:16, or square), and hit Scroll Video. It encodes in real time — the button shows progress — then downloads as MP4.

What are the Records buttons?

Design, SEO, and Forensic each open the same Capture Record landed on a different tab: the page's design system, its on-page SEO signals, or the full hashed evidence bundle. One capture, three lenses.

Your data

Where are my captures stored?

In your browser's local storage (IndexedDB), on your machine only. The History button shows your last ten; older ones are removed automatically.

How do I delete captures?

History → Delete on any capture (it asks once to confirm). Uninstalling the extension removes everything at once.

Troubleshooting

The capture failed with a red badge

Fullsy shows a toast on the page explaining why when it can. Common causes: the page navigated mid-capture, or the site is a browser-internal page (chrome://, the Web Store) that no extension may capture. Reload the page and try again.

A capture shows "integrity mismatch"

That means the stored data no longer matches the fingerprints taken at capture time — usually a sign of disk trouble or a cleared/corrupted browser profile. The capture may still display; treat its contents with appropriate suspicion. This is the feature doing its job: you'd rather know.

Parts of a page came out blank

Some pages only render content near the viewport (infinite feeds especially). Fullsy follows pages as they grow, but content that never loads can't be captured — by any tool. Scrolling the page once before capturing often helps.

The video came out longer/shorter than expected

Scroll Video paces itself to reading speed (about 5–6 seconds per screen) and caps very long pages so the export stays share-able. Close-up mode on a tall page produces the longest videos.

Contact

Email [support email — coming shortly] — include the page URL and what you expected to happen. Screenshots welcome; we're partial to them.